Frequently Asked Questions
Vapor95 ships worldwide!
All orders are manufactured in and shipped from Los Angeles.
We offer carrier calculated shipping so you pay for what it costs up to ship your package. Shipping is calculated by your location and the weight of your order at checkout. Shipping times (the time it takes your package in transit) are also indicated with your selected shipping method at checkout.
MANUFACTURING AND SHIPPING TIMEFRAMES
Because all Vapor95 products are hand made by us in our store and since we are committed to being an on demand company for the sake of the environment our manufacturing times vary according to our order volumes. Manufacturing times take longer during the holidays because we have a larger order volume to accommodate.
Since we strive to provide our customers with the most honest and open expectations we provide realistic time frames to protect us from sudden dramatic fluctuations in order volumes.
You should expect to receive your order within two to six weeks from ordering. We are unable to expedite orders or to give definitive manufacturing and shipping times because these are variables outside of our control. We are committed to continually improving our manufacturing systems and we are committed to maintaining the highest possible quality products made in America for a working wage.
Please read more about why we are made to order HERE!
CANCELLING OR CHANGING ORDERS
Since we begin manufacturing on your order as soon as possible after receiving it you must email us within two days of placing your order with the word URGENT in the subject if you need to change a size or cancel your order. If we begin production on your order before we receive your email we will be unable to change or modify your order, and should you choose to cancel your order after production has begun we can only offer store credit in the amount of your order. This policy ensures we are not dedicating resources and costs towards your order at our expense.
RETURNS AND EXCHANGES
Because we are a made to order company and create your order specifically for you after you order it we can not offer returns or exchanges. We expect you to thoroughly read the product descriptions for the material, and the sizing charts to make sure your order will fit you correctly.
If your product is damaged or defective when it arrived please email us a photo of the issue to email@example.com and we can offer you a replacement product.
FEES, CUSTOMS, AND LOST, STOLEN, OR DELAYED SHIPMENTS
Once the order has been shipped from our store we have done everything in our power to fulfill your order and your package is in the hands of the shipping service. Vapor95 is not responsible for any lost, stolen, or delayed packages.
Any customs or import fees incurred on international orders are the responsibility of the customer and will not be covered by Vapor95. We strongly recommend researching your countries import and customs fees before ordering so you are prepared to accept and pay any additional charges to receive your package.
If you believe your package has been lost or stolen we advise you to reach out to your local post office or postal service to inquire about your shipment. We are unable to reimburse or resend your order as the final delivery is the responsibility of your local postal service.
RETURNED TO SENDER ORDERS
Occasionally orders we have shipped are returned to us as undeliverable. If your order is returned to us we will reach out to you via the email address associated with your order and confirm that your provided address is correct. Once you verify your address or give us a new address we will attempt to reship your order to you and provide you with a new tracking number.
You will be responsible for reshipment costs to reship your order domestically and internationally. Please make sure you address is correct when placing your order.
If we do not receive a response to our address inquiry for your returned order within 15 days we will donate your order to a local homeless charity.
After you place your order you will receive an order confirmation email with your order details and order number. You can refer to your order number when using our Track My Order page and in any correspondence with our customer service team.
After your order has been shipped you will receive an additional email which contains your tracking number. You can check the status of your order by clicking on the “view your order” button in your tracking email or confirmation email, by copying and pasting your tracking number into google, or by putting your order number and email address into our Track My Order page.
PARTIAL ORDER DELIVERED
A majority of orders are shipped whole, however we do work with a few separate vendors, for example Gamechanger Mods who create our Game Boys, and The Seventh Floor who ships their mirrors directly to our customers. If you have received a partial order you will be receiving the rest of your order in a separate package.
We hope your questions and concerns are answered but if we missed something just send us an email at Help@Vapor95.com and we will respond within 24 hours!