Frequently Asked Questions
SHIPPING
Vapor95 ships worldwide!
We offer carrier calculated shipping so you pay for what it costs up to ship your package. Shipping is calculated by your location and the weight of your order at checkout. Shipping times (the time it takes your package in transit) are also indicated with your selected shipping method at checkout.
Some of our products are made in different locations, and since we are unable to combine the items into one package we need to charge you the shipping costs per split package. You will see the split shipping at checkout and the amount it will cost us to ship your items separately. These costs are also carrier calculated and are determined by the weight of the item and your location.
For example our earrings are shipped from our office, a large majority of our other products are shipped from North Carolina, and some items are shipped from overseas. So if you have a hoodie, tee, and earrings in your order you will see two shipping costs at checkout, one for the earrings, and one for the other items that can be combined.
MANUFACTURING AND SHIPPING TIMEFRAMES
Vapor95 creates most of its clothing in Hendersonville, NC USA, although some items like the shoes and knit sweatshirts are made on demand in China. When working with manufacturers overseas we are sure to only work with the highest quality, ethical and working wage factories.
Because Vapor95 products are made to order our manufacturing timeframes can be up to 6 weeks, although this is rare and it usually takes us around two weeks to make and ship your order. The timeframes for our production are linked to our order volumes, holidays, and other circumstances outside of our control in limited instances (tariffs, supply issues, etc).
Since we strive to provide our customers with the most honest and open expectations we provide realistic time frames to protect us from sudden dramatic fluctuations in order volumes and the other states causes, but you can realistically expect to receive your order with in two to three weeks after ordering.
Because we make your order specifically for you when you order we are unable to expedite orders. The shipping timeframes stated at checkout are for the package in transit and not how long it will take us to make the order.
We are committed to continually improving our manufacturing systems and we are committed to maintaining the highest possible quality products made from the best materials.
You can track the status of your order by emailing us anytime for an update at help@vapor95.com!
CANCELLING OR CHANGING ORDERS
Since we begin manufacturing on your order as soon as possible after receiving it you must email us to help@vapor95.com within two days of placing your order with the word URGENT in the subject if you need to change a size or cancel your order. If we begin production on your order before we receive your email we will be unable to change or modify your order, and should you choose to cancel your order after production has begun we can only offer store credit in the amount of your order.
RETURNS AND EXCHANGES
Because we are a made to order company and create your order specifically for you after you order it we can not offer returns or exchanges. We expect you to thoroughly read the product descriptions for the material, and the sizing charts to make sure your order will fit you correctly.
If your product is damaged or defective when it arrived please email us a photo of the issue to help@vapor95.com and we can offer you a replacement product right away or store credit.
FEES, CUSTOMS, AND LOST, STOLEN, OR DELAYED SHIPMENTS
Once the order has been shipped we have done everything in our power to fulfill your order and your package is in the hands of the shipping service. Vapor95 is not responsible for any lost, stolen, or delayed packages.
Any customs or import fees incurred on international orders are the responsibility of the customer and will not be covered by Vapor95. We strongly recommend researching your countries import and customs fees before ordering so you are prepared to accept and pay any additional charges to receive your package.
If you believe your package has been lost or stolen we advise you to reach out to your local post office or postal service to inquire about your shipment. We are unable to reimburse or resend your order as the final delivery is the responsibility of your local postal service.
RETURNED TO SENDER ORDERS
Occasionally orders we have shipped are returned to us as undeliverable. If your order is returned to us we will reach out to you via the email address associated with your order and confirm that your provided address is correct. Once you verify your address or give us a new address we will attempt to reship your order to you and provide you with a new tracking number.
You will be responsible for reshipment costs to reship your order domestically and internationally. Please make sure you address is correct when placing your order.
If we do not receive a response to our address inquiry for your returned order within 15 days we will donate your order to a local homeless charity.
TRACKING
After you place your order you will receive an order confirmation email with your order details and order number. You can refer to your order number when using our Track My Order page and in any correspondence with our customer service team.
After your order has been shipped you will receive an additional email which contains your tracking number. You can check the status of your order by clicking on the “view your order” button in your tracking email or confirmation email, by copying and pasting your tracking number into google, or by putting your order number and email address into our Track My Order page.
We have experienced that the Shop app is unreliable and unclear in its order tracking and may tell you that your order is fulfilled if you received the Free Wallpaper Pack or if we have shipped certain portions of your order.
PARTIAL ORDER DELIVERED
A majority of orders are shipped whole, however we do work with a few separate vendors, and do stock some pieces in house. If you have received a partial order you will be receiving the rest of your order in a separate package.
We hope your questions and concerns are answered here but if we missed something just send us an email at help@Vapor95.com and we will respond within 72 hours!